In rarely case of quality complain, customer must notice within 10 days from the arrival date of container. All complain after 10 days will not be treated regardless of their value.
All claims must be followed by full form as indicate below:
- A detailed fulfilled “damage report” from supplied By CV. Java Mebel Indonesia of excellence for each item and each pieces
- Photo of each damage item showing specific damage or defect taken from side, front and back angle
- A statement letter from customer starting that customer will keep the damage furniture for possible inspection until claim is settled. All claims can never exceed FOB Indonesia sales prices.
CV. Java Mebel Indonesia of Excellence will not take any responsibility of claims in the following consideration :
- Claims are not followed by clear and full filled form
- Claims are made more than 10 days after arrival date of container
- Customer has due outstanding payment. Once payment is settled, then claims will be proceeded.
- Claim because of transportation problem, CV. Java Mebel Indonesia of Excellence will only available to discuss claims because of manufacturing fault. These must be proved by a clear photograph.