1. How can i contact you?
Should you have any requirements for support or service please phone 62.2913317810, our sales phone line is manned in 24 hours. Full contact detail, including a contact form, can be found in contact use page.
2. I have a complaint, what should i do?
If you are an happy with any aspect of our service, please email us at info@indonesiamahoganyfurniture.com.
We will acknowledge receipt of your complaint within 10 days and we will do our very best to fix any problem that you may have.
3. Are my goods guaranteed?
All of the products sold on this site come with a full one year warranty, which guaranteesthe products for the first year of ownerhip.
4. When will my goods be delivered?
Please refer to the individual delivery quoate given on each item in your order and our terms and conditions. If a product is out of stock and not avaolable for the delivery times quoted you will be contacted and made aware of the delay as soon as possible after placing the order.
5. I am looking for a particular product that is not listed on your website.
We always list our entire catalogue of furniture on our website, unfortunately if it is not listed we afraid we will not have it.
5. I am planning a trip to Indonesia soon. How do i find your factory?
We can arrage to have someone pick you up at the nearest airport or your hotel and accompany you to our factory (+-2 hours driving from airport). Or simply call us upon your arrival and we may give you directions.
6. Can you manufacture custom-designed items?
Yes. We will need specific details including technical drawings, detailed specifications and exact measurements. It’s more helpful if it comes with some photos. All custom pieces are considered prototypes and pricing will depend on the volume of the order.
7. What does FOB price cover?
Our FOB price has covered production and finishing process, packaging, labor cost, local transportation (TRUCKING) from our factory to the port, fumigation, custom fee, documentation (B/L doc., COO, etc). You will pay the rest.